Legal
A trading name of Opulent Mindset Limited
Effective date: 1 June 2025
This website is operated by Opulent Mindset Limited, trading as Opulent Concierge UK. In this Privacy Policy, "we", "us" and "our" refer to Opulent Mindset Limited and its trading name, Opulent Concierge UK.
For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, we are the data controller of the personal data collected through this website and in connection with our concierge services.
Business name: Opulent Concierge UK, a trading name of Opulent Mindset Limited
Location: London, United Kingdom
Website: opulentconcierge.uk
Email: hello@opulentconcierge.uk
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, submit an enquiry, engage our concierge services, or otherwise interact with us.
Please read this Policy carefully to understand how we handle your personal data and what rights you have.
While we take appropriate steps to protect your personal data, internet transmissions are never completely secure. If you prefer, you may contact us directly by email or WhatsApp rather than submitting information through the website.
We may collect and process the following categories of personal data:
This may include:
When you use our website, we may automatically collect certain technical information, including:
We may collect information through cookies and similar technologies. Please see Section 11 below.
We collect personal data:
We may use your personal data to:
We process your personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:
Where you have clearly agreed to receive marketing communications or to the use of non-essential cookies.
Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract — for example, to respond to your concierge enquiry and prepare a quotation.
Where processing is necessary for our legitimate interests, such as operating and improving our website, responding to enquiries, and administering our business, provided those interests are not overridden by your rights.
Where we need to process your data to comply with legal or regulatory requirements.
Our concierge service is provided to parents and legal guardians of children. When you provide information about your children — such as names, ages or educational requirements — as part of a concierge enquiry, we will handle that information with particular care.
We collect and use information about children only to the extent necessary to provide the concierge services you have requested, and only on the basis of the parent's or legal guardian's instruction and consent.
We do not knowingly collect personal data directly from children. If you believe that a child has provided personal data to us without parental consent, please contact us and we will take appropriate steps.
If you opt in to receive marketing communications from us, we may send you information about our concierge services, updates and related content.
You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us directly. Withdrawing your consent will not affect the lawfulness of any processing carried out before withdrawal.
We do not sell your personal data.
We may share your personal data with trusted third parties where necessary, including:
Any third party processing personal data on our behalf is required to handle it securely and only for authorised purposes.
Some of our third-party service providers may process personal data outside the United Kingdom. Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that your data is treated securely and in accordance with applicable data protection law.
Given the international nature of our service, we may also communicate with clients and their representatives located outside the United Kingdom. Such communications are made at the client's request and form part of the service provided.
Our website may use cookies and similar technologies to help the site function properly, improve performance, and analyse traffic. Cookies are small text files placed on your device when you visit a website.
We may use:
You can manage cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
We do not use advertising cookies or sell data to advertisers.
We may use third-party tools such as website analytics services to understand how visitors use the website and to improve performance and user experience. This Privacy Policy does not apply to third-party websites or services that we do not control. We encourage you to read their privacy policies before using them.
We do not use your personal data for automated decision-making that produces legal effects or similarly significant effects on you. All enquiries and decisions about whether we can assist you are handled personally by a named member of our team.
We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to respond to your enquiry, deliver the agreed services, comply with legal obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we will securely delete or anonymise it.
We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Under applicable data protection law, you may have the right to:
To exercise any of these rights, please contact us using the details in Section 20 below.
If you have concerns about how we handle your personal data, we would appreciate the opportunity to address them first. You also have the right to make a complaint to the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Our website may contain links to third-party websites. We are not responsible for the content, security or privacy practices of those websites. You should read the privacy policy of any external website you visit.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any changes will be posted on this page, and the updated version will take effect from the date shown at the top of the Policy.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Opulent Concierge UK
A trading name of Opulent Mindset Limited
London, United Kingdom
Email: hello@opulentconcierge.uk
Website: opulentconcierge.uk
WhatsApp: +44 7717 888047